Additonal Info

International Centre for Financial Training

1 Learning Agreement

Upon enrolment into an OFTA training programme each student will enter into a Learning Agreement with OFTA Ltd which defines the relationship and the obligations of each. (See Below)

2 Refund Policy

Refund Policy for training programmes

OFTA Ltd must refund all money paid if the applicant is not accepted onto the course. This includes instances where a course is cancelled by OFTA Ltd.

No refunds will be given if the applicant cancels after the 7th day after signing the application form or making an initial payment.  Any fees/deposit paid are then non-refundable and non-transferable.

OFTA Ltd must refund all money paid if the applicant cancels within 7 days after the day the application form is signed or an initial payment is made, as long as the applicant has not begun training.

OFTA Ltd. reserves the right to amend published course dates and or venue.  OFTA Ltd also reserves the right to cancel course dates.  In the unlikely event that this does happen, delegates in this instance will be transferred to another available OFTA course date/venue.

3 Complaints Procedure

At OFTA we strive to provide the highest level of service possible at all times. However, we know that from time to time we will run into unexpected problems that need to be overcome swiftly if we are to maintain these high levels of service.

If you are not satisfied with any aspect of the service or support you receive then please tell us about it. To make a complaint you need to:

Contact OFTA and outline the details of your complaint to us at 0207 939 9985 or email to training@ofta.org

We take all customer feedback very seriously and your complaint will be fully investigated. You will receive a response to the issues you raise within 10 working days.

If you are unhappy with how your complaint has been handled you can write to the Head of Customer Services at the address below. They will review your case and provide you with a
formal response.

OFTA Ltd   27 New Bond Street   London   1S 2RH

THE LEARNING AGREEMENT

Learning Agreement between

Name of student: __________________________

and OFTA Ltd

In signing the Enrolment Form and Learning Agreement you are confirming that:

In deciding upon your choice of learning programme, you have considered the implications of the following:

1. Cost

2. Time

3. Commitment

4. Organisation

5. Ability

6. Potential

7. Career Direction

You have received information about and guidance on:

8. Fee Remission

9. Additional Learning Support

10. Learner Support Funds

11. You understand that there is no automatic entitlement to any financial   support and that no decision as to entitlement can be determined until after you have made a formal application to the fund in question.

You understand the entry requirements of your chosen programme and the necessity for Initial Assessment for all courses. Where Initial Assessment or other results indicate that you are not suited to your course of choice, we reserve the right to transfer you to an alternative course or to ask you to leave if no suitable alternatives exist or can be agreed.

You have received advice and guidance on learning programme choice and are satisfied that the learning programme is suitable for your needs and abilities.

You will complete and submit work and undertake additional learning support, key skills etc. as required in order to complete your primary learning goal.

You will undertake to inform us immediately of any changes in your circumstances that may affect your fee status.

You agree to abide by the training rules and regulations and understand that you are bound by  our disciplinary procedures, as varied from time to time.

You understand that all course fees quoted are the “normal” fees which apply to eligible Learners who are over 16 years of age and who have been resident in the EU for the past 3 years or longer, for purposes other than study. Some learners may be required to pay a higher fee rate than the rate normally quoted to enquirers. Alternatively, some Learners may be eligible for fee concessions, dependant upon individual circumstances and/or the particular course enrolled upon. Where Learners have misrepresented their entitlement to a particular fee rate, either intentionally or unintentionally, or have failed to provide appropriate/adequate information (“prior to” or at the “point of” enrolment), we reserve the right to subsequently charge the correct fee rate and/or to exclude any learners from study programme provision who have not paid the correct fee.

Examination fees: These will include an examination fee, registration fee and/or assessment fee. These fees may need to be paid at the same time as the course fees, when you register for the course. We expect that you will enter for all examinations related to the course(s) for which you are enrolled. Payment of examination fees does not automatically guarantee entry for the examination, this is at the discretion of the examination provider.

You understand that the college may need to contact yourself; your employer or other fee sponsoring body with regard to issues such as attendance, conduct, progress etc. Such communication may be via telephone, letter, fax, email, sms or any other appropriate means.

You are advised that because circumstances change, we accept no liability for the accuracy or otherwise of statements appearing in our materials nor will we be responsible for any detriment suffered in reliance on them e.g. you should check with any Institution that you wish to progress onto that the programme you intend to follow meets their specific entry requirements.

In signing the Enrolment form you are also accepting that we may not be able to provide the services or programmes outlined in our materials in a range of circumstances, including: low class numbers, long-term illness of specialist staff; industrial action; severe weather conditions; severe damage to buildings; any circumstances which may affect the Health and Safety of Staff or Students. In such circumstances we reserve the right to withdraw any programme or service.

This constitutes a learning agreement between the learner and the College and may be amended by additional signed papers.

Signed by Student

Date

Signed for OFTA Ltd

Date